Consumer complaints about difficulties canceling AOL service
The nightmare of cancelling AOL is a recording of a phone conversation with an Aol customer and a customer service rep of AOL. The user was simply trying to cancel his AOL account.
According to ibloggedthis, who was doubting the authenticity of this call, the AOL customer representative in the recording has been fired.
My husband (Shawn) had a fairly similar experience when trying to cancel the service for one of his customers. Dealing with customer service can really be a nightmare.
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