Rose DesRochers – World Outside my Window

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Rose DesRochers – World Outside my Window

Walmart Review- Japanese Wii Nightmare

February 15th, 2009 by Rose DesRochers · 3 Comments

Wal-Mart definitely needs to do something about their costumer service.

On Tuesday, Feb 10th hubby and I went to our local Walmart to purchase a Wii. It was the last one in the store. We brought it home and Shawn hooked it all up.

When we turned on the Wii we noticed it was in Japanese.

Shawn looked to see if he could change the language settings on the Wii, but there was no way to change it from Japanese to English.

Shawn immediately called Walmart and was told that they had received a shipment of Japanese Wii’s and that we must of got one.

They suggested that we bring it back to the store in the “Am” and they would refund our money and put us on the list for a new one.

When Shawn returned the Wii on Wednesday the assistant manager of Wamart said that there was no way that the Wii came from his store.

He accused Shawn of purchasing a Japanese Wii somewhere else and trying to return it to Walmart. (Like we just have a stock of Japanse Wii’s laying around our house. Give me a break will you.)

What terrible customer service.

Shawn was fuming. Even though Shawn had the original receipt and the Wii was just purchased the night before, he was hassled to no end about the return.

They called over a Customer Service Manager who finally agreed to refund the money for the Japanese Wii.

Shawn then went over to Toys R Us and purchased a Wii. This Wii is in English.

I still can’t get over the hassle they put us through just to return a faulty item.

Has anyone else had problems with Walmart?

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Rose wears many hats. She's a wife, mother, respite worker, proud shih-tzu owner, blogger, published poet, freelance writer, as well as the owner and administrator of Today's Writing Community and Blogger Talk Blogging Community. Feel free to contact her with any questions you may have.Rose DesRochers has 1019 post(s) at Rose DesRochers – World Outside My Window

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3 responses so far ↓

  • Mike Goad
    Wrote: Feb 15, 2009 at 4:57 pm

    A couple of years ago we had stopped and made some purchases at a WalMart in Wichita, Kansas.

    When we were checking out, Karen made an error on the amount of cash back from our debit card. Instead of $80 quick cash, she selected $100 — and instead of 20s the cashier gave her a $100 bill!

    Hundred dollar bills are kind of a pain to use sometimes, so right away Karen headed over to customer service to get the $100 bill changed. The lady behind the counter was agreeable, but she had to get the cash from one of the floor supervisors. She walked over and asked the supervisor for it. The supervisor took the $100 dollar bill and looked at it with a goofy grin on her face — her normal expression, I think — and said she’d have check it with a counterfeit marker.

    By this time I was bemused and a bit exasperated and commented, “We got that here.”

    She just smiled her goofy smile and went looking for a marker — which she found at the same register where we had been given the $100 in the first place.

    It wasn’t counterfeit. Imagine that.

  • Erin
    Wrote: Feb 20, 2009 at 11:31 pm

    Ahh the stories I could tell about Wal-Mart. I think they employ the worst people they can, or the strangest.

    I’m sorry you had to jump through so many hoops to get the Wii returned. That’s strange that they got Japanese Wiis instead of english ones.

    You still have a Toys R Us? All the ones in my state closed because the company went under or something.

  • Steve Reichard
    Wrote: Feb 23, 2009 at 12:20 am

    Well my friend sounds like Walmart has a problem in the brain area to order any japanese wii’s in the first place is case for insanity but to then give you a hassle over one is even worse.

    They sound like they don’t know much about games nor systems sort of like when I worked for them didn’t know a dvd from a blu-ray might need to brush up on technology ((HUGS)) to you my friend