Rose DesRochers – World Outside my Window

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Rose DesRochers – World Outside my Window


Clueless customer service

August 24th, 2010 by Rose DesRochers · 7 Comments

Bad customer service is everywhere these days!

Yesterday I went to the mall, because I needed to get my cell phone reactivated. I told the sales associate assisting us that my cell phone plan had expired several months ago and he would have to reactivate the phone and give me a new number.

The sales associate asked for my old number. When he entered it into the computer the number was registered to another person. (Well duh! That’s because my contract expired, so they assigned my old number to someone else.)

I tried to explain to the clueless sales associate that my prepaid cell phone plan expired . He wouldn’t listen and assigned me a new number, and apparently reactivated my phone with the new number. He was unable to change the registration info, so now my new number and my phone are registered to this other person.

( He even printed out a page with this persons address, home number and email address on it and gave it to me. Talk about releasing private info.)

He tells us that he can’t figure out how to get my cell phone back in my name, so we’ll have to call customer service or come back up to the mall tomorrow when someone else more knowledge than him would be working, who could assist us. (I’m sick. I’ve come down with some viral bug and I have already stood at the mall for an hour while this most clueless, sales associate is trying to activate my cell phone. Now I’m being told to come back.)

My husband gets on the phone with customer service today to straighten out things and get my cell phone put back in my name.

Customer service tells us the sales associate never did activate my phone and that we’d have to go all the way back up to the mall to get it activated. (So whose number did he change? Did he change the number of the poor unsuspecting cell phone customer who has my old number?)

Also the new number he assigned me, couldn’t be assigned to me, because that number too belongs to someone else.

After a trip back to the mall we did eventually get things strained out. I have a new number and my cell phone is back in my name.

What a mess!

Obviously the sales associate needs more on the job training and shouldn’t be left alone in charge of things until he knows his jobl.

What would you think of customer service like this? Can you relate to my cell phone horror story?

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Rose wears many hats. She's a wife, mother, respite worker, proud shih-tzu owner, blogger, published poet, freelance writer, as well as the owner and administrator of Today's Writing Community and Blogger Talk Blogging Community. Feel free to contact her with any questions you may have.Rose DesRochers has 1019 post(s) at Rose DesRochers – World Outside My Window

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7 responses so far ↓

  • Roger Green
    Wrote: Aug 25, 2010 at 12:52 am

    so at least did you give him your cold? that IS the least you could do.

    ReplyReply

    Rose DesRochers Reply:

    I may have very well affected him with my viral cold.

    ReplyReply
  • Carl
    Wrote: Aug 25, 2010 at 12:58 am

    I though I was the only one who gets bad luck like that.

    The great part is you got to tell a good story, and have a wonderful blog post.

    I’m sorry it was stressful to you, but it’s fun sometimes to listen to these stories 🙂

    ReplyReply

    Rose DesRochers Reply:

    Yeah, made for good blogging. lol

    ReplyReply
  • Anne Bender
    Wrote: Aug 25, 2010 at 9:24 am

    When my daughter’s phone was purchased and added to our plan the two (yes, there were 2 of them) sales associates were clueless and took forever to process everything. Thankfully, her phone was activated and the charges were correct, but I would never go back to that particular cell phone store again.

    ReplyReply
  • LisaF
    Wrote: Aug 25, 2010 at 4:40 pm

    Good customer service is a dying art. Along with good restaurant service. I notice it everywhere from retail stores to B2B vendors. And it’s THE ONE thing that can separate a business from the rest…for better or for worse.

    ReplyReply

    Rose DesRochers Reply:

    I stopped at BK yesterday and the girl at drive through was pissy. Obviously she didn’t want to be at work & her attitude was showing it.

    ReplyReply